Privacy Policy

Information We Collect

We collect the following types of information to provide and improve our services:

• Personal identification information – Name, email address, phone number, and company name when you place an order, create an account, or fill out a contact form.
• Order details – Shipping address, billing information, and purchase history for order fulfillment.
• Technical data – IP address, browser type, device information, and usage patterns collected through cookies and similar technologies.
• Communication data – Records of your inquiries, support requests, and correspondence with our team.

Note: We do not collect sensitive personal information unless you voluntarily provide it (e.g., GST number for invoicing).

How We Use Your Information

Your information is used for the following purposes:

• Process and deliver your orders, including payment processing and shipping.
• Send order confirmations, invoices, shipping updates, and delivery notifications.
• Respond to your inquiries, provide customer support, and resolve issues.
• Improve our website, product offerings, and overall customer experience.
• Send promotional communications (only with your explicit consent).
• Comply with legal obligations and prevent fraudulent transactions.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Secure payments: Payment transactions are processed through Razorpay's PCI‑DSS compliant gateway. We never store your credit card or UPI details.
• Access control: Only authorised personnel have access to customer data, and they are bound by strict confidentiality obligations.
• Data retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

🔒 While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

Third-Party Disclosure

We value your trust and do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your data with:

• Shipping partners – for order delivery (e.g., Delhivery, Blue Dart, India Post).
• Payment processors – Razorpay for secure payment processing.
• Service providers – who assist us in operating our website, conducting business, or serving you (e.g., hosting, analytics).

All third‑party service providers are contractually obligated to protect your data and use it only for the specific purposes for which it was shared.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

• Essential cookies: Necessary for website functionality (e.g., cart, login).
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference cookies: Remember your preferences and settings.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Restriction: Request restriction of processing your data.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us using the details below. We will respond within 7 business days.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

We aim to respond to all inquiries within 2 business days.